CANVAS for Centauri Carbon

I preordered this and installed it within a few days of receiving. Now it frequently has filament jams. When I check, the filament moves freely on the holder. The filament type or brand does not seem to matter. It seems pretty random. If it keeps it up, I might just remove the Canvas system and go back to single color. I had no issues with the printer when it was setup that way. The $55 for the product seemed like a good value. I've wasted a lot of time on this and that is far more valuable than this add-on. Just get a different multicolor capable printer.

I was pretty excited about the Canvas, ordered on but didn't get it installed for a little while due to lack of time. Finally got some time and installed it and now I can't print because of errors that I'm seeing commonly posted on the forums but never an answer. It tells me that there is an abnormal camera connection and then it says the multi material system has been disconnected. I can't finish a print. Never had an issue until I installed the canvas. I have put in a support ticket, but I'm finding posts that are 12+ weeks old and not finding anything where someone solved it. Tons of people are apparently having no issues, but I'm not one of those people.

The only thing worse than the product is absolutely no customer service to help with how bad this item is.
You CANNOT get consistent prints.
It consistently gives error messages while printing so you cannot finish projects.
It's unreliable at best. Please, don't waste your time or money.

I originally left a 1-star review, as I could not get the multi-color to work. The machine ignored every command to change filament via slicer, despite SHOWING the sliced model as having different colors, and even showing the purge tower on the plate. But the printer ignored all commands and just printed every model with whatever color was currently loaded. It wouldn't even unload the current filament and load a new one for me. I triple-checked every setting in the slicer, even under the expert settings, and only after uninstalling ELEGOO slicer completely, reinstalling it and wiping all my printer profiles and starting from scratch (with the same exact settings) it began working. I don't know if it was just user error, or a corrupted file on the slicer profile when I downloaded it from the website, or just a simple bug.
At the end of the day, it IS now working as intended. However, the process of getting it to work was incredibly frustrating, took many hours of testing different solutions and using ChatGPT to help troubleshoot the problem, and an email to Customer Support to get there. I still don't know what exactly the problem was, because everything I did looked correct. It just started working eventually.
The installation of the new hardware was very easy and straightforward, and took about 2 hours, but the instructions were quite good. However, they don't tell you ANYTHING about what to do for software. What firmware version you have to be on, if there's any slicer settings you need to change (you know, basic things like enabling single-extruder multicolor in the printer profile).
All in all, it's a good product and what I'd been hoping for ever since I bought my CC1. I just wish they made it more clear to walk people through the steps you need to take in the SLICER to make it work, because there is NO mention of any software updates in the instructions.
Also, mine came with an extra wire connector that led to a lot of confusion for me during the hardware install, but it turns out it's not used with the upgrade. Not sure why they ship it in the box, in that case....

Just to begin, I will happily update this review if I receive a response from Customer Support that fixes the problems I'm having. But at the moment, I can not recommend the CANVAS system at all. Why? Simple. It doesn't work. Plain and simple.
I've made sure I have both the printer firmware as well as Elegoo Slicer on the most current versions, yet nothing helps. Multi-filament is enabled, everything shows that it SHOULD work but regardless, when I print, it just...does the entire model with whatever color is currently loaded. It COMPLETELY ignores any instructions to swap filament, etc. Even though the sliced model shows the different colors, and shows a purge tower, it doesn't care. It will just print the model one single color, every time. It won't even unload/load filament itself, I still have to do it manually. Essentially, I paid $55 for a fancy spool holder. Cool.
Like I said, I'll happily update or remove this review if Customer Service gets back to me and helps me find a solution, but at the moment, the CANVAS system for the Centauri Carbon appears to be a complete joke.

Be very careful with the Canvas Extension cable. If you accidentally put this on the sensor port (which many of us have done), the sensor board will be fried. The instructions aren't super clear, but you can identify the Canvas connector because it has a multi-colored cable (the sensor connector has only black wires).

Will update review on how it actually performs once I can get a replacement sensor board ordered and installed.

This thing is a sure fire way to ruin your printer. The firmware cannot deal with this addition. I've had nothing but problems and I've not even tried printing with multiple colors. It cant even print properly with 1.

I received my Canvas system for my CC1 and it does not say there is an update. I'm on 1.4.49 and it says its current. I've emailed customer service twice and only got on response in Chinese. I emailed again requesting it be in English and have not heard back as of yet. Very frustrating. Basically i have a printer i cant use because i cant get the update and the website has been of no help since.

Elegoo really came through for their customers and community with this upgrade, just like they promised. The CC1 was my first Elegoo product, but it won't be my last.

IMO, the re-build to add CANVAS was really fun (ymmv). Highly recommended!

G

I didn't have any issues with the installation of the kit. It took some time but not difficult. I updated the firmware and loaded the filament and set a test print. No issues. The next print however, never worked. the original filament wouldn't unload and the system kept saying that there was a jam. I used the steps from the support page to check every possible issue. The filament is not jammed, every selection loads. The system just doesn't recognize it has loaded. It continues to say it's unable to load. and the selection flashes red. I unplugged everything and waited overnight to plug everything back in and run a second print. This time it worked, but again after the print, it refused to run any additional prints saying again that it was jammed.

Wouldn't do,a OTA update,Loaded it thought USB and all kinds of problems.Customer service sucks.

I have one of the original pre-order Centauri Carbons and it has been a fantastic printer. I did the lighting upgrade a few months ago and while I wasn't really interested in 4 colour printing (my other colour printers are 8 and 16 colour), I couldn't resist the Canvas upgrade for $55.
It took me a couple of hours to perform the upgrade using the supplied manual, most of which was disassemblings and reassembling the print head. The only advice I have to give is to do this in a clean and well lit area as you'll need to take care not to lose any screws. Also, when then kit has replacement screws then make sure you use them instead of the old ones as some of the parts need longer screws.
It powered up first time. I had already done the firmware upgrade so I went straight into loading 4 spools of PLA. I used Elegoo Slicer to make a plate with 4 coloured disks to test the colour swapping. The slicer software synced perfectly with the printer to pull in the loaded colours and I remote printed the file. The results were perfect with no colour bleeding visible between the white, black, red and blue disks.

Watch the video. It an extensive upgrade but not at all hard. Loving the ease of use and I may be enjoying the elegoo slicer better than the bambu.

I was ready for the worst but it's working perfect. zero issues so far! it was very affordable good job Elegoo!

I upgraded my CC1 to the canvas and all I have had is issues, when the CC1 without it worked fine. The issues that it runs into and I have spends hours troubleshooting. The first main issue is it does not account for the added friction, in the tube which causes under extrusion and to overcome that you just end up tightening the tensioner which just causes the printer to detect clogs, so my printer has gone from a easy perfect printing machine to basically a brick. Then when calling for other colors most of the time, it just completely ignores the color change so the parts just end up being, the same color. I have been 3d printing for 7 years and this is probably the worst upgrade you can do. If you want multi color just go Bambu lab. I would say go CC2, but this has completely turned me off from the brand.

I got my canvas unit and installed everything on my centauri carbon. The installation is not too hard, though you need to know what you are doing. The unit works great and color change is only about 35 sec. The rfid and ui make loading easier than it was before. I do hope it gets a little more streamlined though.
My one and only complaint is that the instructions do not tell you how to change your existing slicer settings to use the canvas unit. I had to add the centauri carbon 2 to the slicer and copy it's filament change gcode and multimaterial settings tab.

this is not from this time period

I am not happy camper. I wake up & see some love has come true for the CC1, only to have the rug pulled out & can''t order. I seriously doubt I will ever purchase another Elegoo product. Because you can not deliver on what you first advertised & you can not match demand. On top of that this Pre-order is for end of June. Its always the future with you ,Keep kicking that can down the road . You are a sorry company