Warranty Policy

1. Warranty timeline

	Models	Parts List	Warranty Period
3D Printing Related Products	Neptune 3 Neptune 3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga	PEI Platform Plate, Nozzle, Heater, Thermistor, PTFE Tube, Tools	No warranty
		Hot End	3 Months
		Extruder Kit	6 Months
		Main Parts of the Machine	12 Months
	Jupiter	Release Film, Tools	No warranty
		LCD Screen	3 Months
		Resin Tank, Build Plate	6 Months
		Other Main Parts of the Machine	12 Months
	Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra Jupiter SE	Release Film, Tools	No warranty
		LCD Screen, Resin Tank, Build Plate	6 Months
		Other Main Parts of the Machine (FEP&Tools Excluded)	12 Months
	Mercury Mercury Plus V1.0/V2.0 Mercury X/XS Bundle	Main Parts of the Machine (Tools Excluded)	12 Months
PHECDA LASER ENGRAVER & CUTTER- 10w/20W	Main Parts	PCB, Motor, Laser head, Power Adapter	12 Months
	Other Parts①	Fans	6 Months
	Other Parts②	Synchronous belt, motor connection line, laser connection line	3 Months
	Consumables and Other attached	Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc.	No warranty
Arduino Kits, Robot Kits & Component Kits	All	All	12 Months
Pre-owned Products	All	All	No warranty
Accessories (For individual purchases)	Release Film:FEP/PFA/ACF	Release film is a consumable product without warranty	No warranty
	LCD Screen: Mars/Jupiter	Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.	3 Months
	LCD Screen: Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/Jupiter SE	Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.	6 Months
	Build Plate	Damage caused by scratches, drops or bumps is not covered by the warranty.	6 Months
	Resin Tank	Installation tools and screws are not warranted	6 Months
	Air Purifier: Mini/USB/Mars Mate	Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.	12 Months
	Mini Heater	Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.	12 Months
	Washing Bucket:Mercury Plus V1.0/ V2.0Mercury X/XS Bundle	No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket).	6 Months
	3D Stainless Steel Funnel	3D Stainless Steel Funnel is a consumable product without warranty	No warranty
	PEI Platform Kit/PEI Magnetic Platform Kit	PEI Platform Kit is a consumable product without warranty	No warranty
	Nozzle Kit	Nozzle Kit is a consumable product without warranty	No warranty
	PTFE Tube	PTFE Tube is a consumable product without warranty	No warranty
	Hotend Kit	Hotend Kit (Nozzle, PTFE Tube Excluded)	3 Months
	Extruder Kit/Printhead Kit	Entire Dual-Gear Direct Extruder Kit	6 Months
	Cooling Fan Kit	Including 4010/4015 Blower Fan and 6010 Axial Flow Fan	12 Months
	STM 32-bit Silent Motherboard	Motherboard	12 Months
	Enclosure	All	12 Months
	Dual Printhead Mounting Plate	All	12 Months
	Four-Printhead Mounting Plate	All	12 Months
	5KG Large Spool Holder Kit	All	12 Months
	Camera	All	12 Months
	Filament Vacuum Storage Bags Kit	The pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty.	1 Month
	Rotary Attachment: PHECDA Laser Engraver	All	12 Months
	10W/20W Air Assist:PHECDA Laser Engraver	All	12 Months
	Enclosure:PHECDA Laser Engraver	All	12 Months
	Honeycomb Panel: PHECDA Laser Engraver	Honeycomb Panel is a consumable product without warranty	No warranty
	Raisers:PHECDA Laser Engraver	All	12 Months
	Composite Filter:PHECDA Laser Engraver	Composite Filter is a consumable product without warranty	No warranty
	10W/20W Laser Module:PHECDA Laser Engraver	All	12 Months
	Window Mirror:PHECDA Laser Engraver	Window Mirror is a consumable product without warranty	No warranty
	20W Adapter:PHECDA Laser Engraver	All	12 Months
	Metal Business Cards	All	No warranty
	Silicone Mat	All	No warranty

2. Warranty Rules for Laser Head and Tube

A. Laser Head WarrantyRules:
    The rate of laser power drop is related to the frequency of use, working hours, and working environment.

B. Laser Tube Warranty Rules:
    a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally；
    b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;
    c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.

3. Warranty Period

All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.

4. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:

A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)
E. Free products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during product use.