Refund & Warranty

Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.

Warranty Period

Warranty Periods

Category Models Parts List Note Warranty Period
All / / Consumable parts with no warranty or limited warranty. 12 Months
3D Printing Machine & Parts Neptune 3/3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

Centauri Carbon/Centauri		 PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle (Kit)/PTFE Tube/Tools Consumable parts with no warranty. No Warranty
Extruder/Extruder Kit/Printhead Kit Consumable parts with limited warranty. 6 Months
Mars/Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra

Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K

Jupiter/Jupiter SE		 Release Film, Tools Consumable parts with no warranty. No Warranty
LCD Screen Consumable parts with limited warranty. Resin leakage, scratch-resistant film damage, human-caused damage, and collision damage are not covered by the warranty. 3 Months
Resin Tank/Build Plate Consumable parts with limited warranty. 6 Months
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle		 Washing Bucket, Curing Turntable, Acrylic Cover Consumable parts with no warranty. No Warranty
Phecda Laser
Engraver & 
Cutter - 10 W/20 W 		Consumables and
Other Attached		 Window Mirror, Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools Consumable parts with no warranty. No Warranty
Other Parts① Synchronous Belt, Motor Cable, Laser Cable Consumable parts with limited warranty. 3 Months
Other Parts② Fans Consumable parts with limited warranty. 6 Months

 

1. Consumable Parts 
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.

While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.

2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.

3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received. 

4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.
 
5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.

Return & Refund Policy

 

Return & Refund Policy

Non-Quality-Related Issues
Product Status Items Responsibility for Both Original Shipping Charges and Return Shipping Charges Restocking Fee Deduction Fee
Refund
Within 14 Days Unopened √ Customer 5% based on the order amount If key parts are found missing on the returned machine, the corresponding fees will be deducted.
Open-box and unused √ Customer 15% based on the order amount
Used × × ×
Within Warranty All Status × × × ×

 

 

Quality-Related Issues
Items Responsibility for Fees
Refund Replace Repair Return Shipping Charges Repair Fees
Within 14 Days √ √ √ Elegoo Elegoo
Within Warranty × × √ × Elegoo
Out of Warranty × × √ × Customer

 

Important Notes:

1. These clauses do not apply to pre-owned or refurbished items.
2. All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing.
3. The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting.
4. Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays.
5. The returned product will be thoroughly inspected by ELEGOO upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at ELEGOO's sole discretion.
6. Refunds or replacement products will be processed after we receive the returned item.

 

ELEGOO Refund & Warranty