Neptune 3 Max

$438.00 USD $349.99 USD
Shipping calculated at checkout.

  • Print Volume 420 x 420 x 500 mm³
  • 63-Point Auto Bed Leveling
  • PEI Magnetic Platform
  • Quiet Printing
  • Powerful Dual-Gear Extruder
  • Removable 4.3'' Touch Screen
  • Fast Shipping
  • Up To 1-Year Wattanty
  • Lifetime Support
Neptune 3 Max
$438.00 USD $349.99 USD
$438.00 USD $349.99 USD
Product information

Where We Ship

Orders placed on ELEGOO US (us.elegoo.com) can be shipped to the United States.

Shipping Route

Product Type

Estimated Delivery Time

Domestic (US to US)

In-Stock

3-7 business days

Pre-Owned

4-10 business days

Pre-Order

Pre-orders will ship by the estimated date listed on the product page, with delivery within 3-7 business days after dispatch.

1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or if the package has been signed for but not received by you.
2. Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.

Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.

Shipping Restrictions

  • Your order can be delivered to any of the 48 contiguous U.S. states or Washington, D.C. However, we currently do not ship to Alaska, Hawaii, U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), or Freely Associated States (Federated States of Micronesia, Marshall Islands, and Palau).
  • Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
  • You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

 

Shipping Fees:

Category

Condition

Shipping Fee

Standard Shipping

Orders of $50 or more

Free

Orders under $50

$15 flat rate

Exceptions

Saturn 4 Series

(Saturn 4, Saturn 4 Ultra, Saturn 4 Ultra 16K)

$20 per unit

Centauri Series

(Centauri, Centauri Carbon)

$30 per unit

Ownership, Terms, and Risk

1. Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any courier services.

2. Orders (excluding Pre-Orders) are typically forwarded to the warehouse 8 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.

3. Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
A. Failure to contact the delivery carrier within 5 days of a delivery attempt.
B. Incorrect shipping address provided.

FAQ

Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.

Refund & Warranty

Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.

 

Warranty Periods

Category Models Parts List Note Warranty Period
All / / Consumable parts with no warranty or limited warranty. 12 Months
3D Printing Machine & Parts Neptune 3/3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

Centauri Carbon/Centauri
PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle (Kit)/PTFE Tube/Tools Consumable parts with no warranty. No Warranty
Extruder/Extruder Kit/Printhead Kit Consumable parts with limited warranty. 6 Months
Mars/Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra

Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K

Jupiter/Jupiter SE
Release Film, Tools Consumable parts with no warranty. No Warranty
LCD Screen Consumable parts with limited warranty. Resin leakage, scratch-resistant film damage, human-caused damage, and collision damage are not covered by the warranty. 3 Months
Resin Tank/Build Plate Consumable parts with limited warranty. 6 Months
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle
Washing Bucket, Curing Turntable, Acrylic Cover Consumable parts with no warranty. No Warranty
Phecda Laser
Engraver & 
Cutter - 10 W/20 W
Consumables and
Other Attached
Window Mirror, Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools Consumable parts with no warranty. No Warranty
Other Parts Synchronous Belt, Motor Cable, Laser Cable Consumable parts with limited warranty. 3 Months
Other Parts Fans Consumable parts with limited warranty. 6 Months

 

1. Consumable Parts 
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.

While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.

2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.

3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received. 

4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.
 
5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.

 

Return & Refund Policy

Non-Quality-Related Issues
Product Status Items Responsibility for Both Original Shipping Charges and Return Shipping Charges Restocking Fee Deduction Fee
Refund
Within 14 Days Unopened Customer 5% based on the order amount If key parts are found missing on the returned machine, the corresponding fees will be deducted.
Open-box and unused Customer 15% based on the order amount
Used × × ×
Within Warranty All Status × × × ×

 

 

Quality-Related Issues
Items Responsibility for Fees
Refund Replace Repair Return Shipping Charges Repair Fees
Within 14 Days Elegoo Elegoo
Within Warranty × × × Elegoo
Out of Warranty × × × Customer

 

Important Notes:

1. These clauses do not apply to pre-owned or refurbished items.
2. All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing.
3. The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting.
4. Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays.
5. The returned product will be thoroughly inspected by ELEGOO upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at ELEGOO's sole discretion.
6. Refunds or replacement products will be processed after we receive the returned item.

One-click Auto Leveling

The 63-point leveling system adopts a non-contact sensor to automatically calibrate and compensate for any inconsistencies or unevenness. No more tedious leveling operations of the printing platform. Simply click the button on the screen to start the automatic leveling job!

There are hand-leveling knobs under the hotbed to fine-tune the build platform for a better compensation effect and final print quality.

Powerful Extrusion System

The double-gear direct extruder features a motor with three times the extrusion torque and enhanced gearing force, working with a titanium alloy throat pipe for easier filament feeding and more stable and precise printing.

And the 250W hotbed can quickly heat up to 100ºC, compatible with PLA, ABS, ASA, PETG, TPU, and similar filaments.

PEI Magnetic Platform

The PEI magnetic platform features a special coating and a spring steel sheet for strong adhesion and anti-warping, allowing you to easily remove or eject the printed models by slightly bending the steel sheet.

Quiet & Safe Printing

The entire machine adopts an STM 32-bit motherboard with silent drivers and a more efficient nozzle heat dissipation structure, reducing the noise to below 50 dB, similar to a person's whisper. Its wear-resistant POM V-slot wheels move quietly, smoothly, and accurately.

The branded power supply has been repeatedly verified to ensure safe printing and reduce printing errors.

Enhanced Reliability

Z-axis dual lead screw + Z-axis dual-motor design with better synchronization increases the accuracy and stability of printing.

The XY-axis belt tensioner is more convenient for adjusting belt tightness by simply rotating the hand-twist knob, and the widened Y-axis profile makes the printing platform more stable.

Smart Resume Printing

No worries about unexpected power failures during the printing process, since the printer can resume printing after the power supply is restored.

With a filament detection sensor, whenever the filament runs out or breaks, the printer will pause and alert you until you load the new filament, helping to avoid material waste and model scrapping.

The fans on both sides of the print head ensure omnidirectional heat dissipation and rapid cooling of printed layers.

After printing, all fans will automatically stop working to extend the fan lifespan, reduce noise, and save power.

The 4.3-inch removable capacitive touch screen can be operated either handheld or fixed to the base.

The built-in model preview function allows you to preview the model image before printing and observe the printing progress.

The LED light strip on the gantry can be operated by pressing the buttons on the screen, making it convenient to observe the model printing in low-light environments.

The drawer toolbox on the machine base provides a perfect place to store the tools used with the printer.

What's In Box

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Specification

Product Model

Neptune 3 Max

Printing Technology

FDM (Fused Deposition Modeling)

Frame Material

CNC machined aluminium extrusion

Voltage

100-120V/220-240V

File Transfer Method

TF card, USB cable

File Format

STL、OBJ

UI Language

English, French, German, Russian, Italian, Spanish, Japanese, Chinese

Build Volume

420 x 420 x 500 mm³

Printing Platform Size (PEI Area)

430 x 430 mm²

Machine Size

658 x 632 x 740 mm³

Package Size

830 x 690 x 290 mm³

MAXIMUM SIZE FOR MACHINE ACTIVITY/MM

658 x 980 x 955 (Including Rack & Tray)

Net Weight

17.7 kg

Gross Weight

22 kg

Max. Nozzle Temperature

260 °C

Max. Hot bed Temperature

100 °C

Resume Printing

Yes

Filament Detection

Yes

Filament Compatibility

PLA / TPU / PETG / ABS / ASA

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FAQs

How long does delivery take after shipping?

1. In-stock Product: 3-7 business days for delivery

2. Pre-owned Product: 4-8 business days for delivery

3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 business days for delivery.

What countries do you ship to?

Click to view available countries

Do you offer free shipping service?

Click to view Shipping Fees

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is shipped.