
Hardened Steel Nozzle Kit for Neptune 4/4 Pro
$9.99 USD
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Shipping calculated at checkout.
Details
Compatibility
Product information
Where We Ship
Orders placed on ELEGOO US (us.elegoo.com) can be shipped to the United States.
Shipping Route |
Product Type |
Estimated Delivery Time |
Domestic (US to US) |
In-Stock |
3-7 business days |
Pre-Owned |
4-10 business days |
|
Pre-Order |
Pre-orders will ship by the estimated date listed on the product page, with delivery within 3-7 business days after dispatch. |
1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or if the package has been signed for but not received by you.
2. Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.
Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.
Shipping Restrictions
- Your order can be delivered to any of the 48 contiguous U.S. states or Washington, D.C. However, we currently do not ship to Alaska, Hawaii, U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), or Freely Associated States (Federated States of Micronesia, Marshall Islands, and Palau).
- Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
- You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees:
Category |
Condition |
Shipping Fee |
Standard Shipping |
Orders of $50 or more |
Free |
Orders under $50 |
$15 flat rate |
|
Exceptions |
Saturn 4 Series (Saturn 4, Saturn 4 Ultra, Saturn 4 Ultra 16K) |
$20 per unit |
Centauri Series (Centauri, Centauri Carbon) |
$30 per unit |
Ownership, Terms, and Risk
1. Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any courier services.
2. Orders (excluding Pre-Orders) are typically forwarded to the warehouse 8 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.
3. Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
A. Failure to contact the delivery carrier within 5 days of a delivery attempt.
B. Incorrect shipping address provided.
FAQ
Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.
Refund & Warranty
Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.
Warranty Periods
Category | Models | Parts List | Note | Warranty Period |
All | / | / | Consumable parts with no warranty or limited warranty. | 12 Months |
3D Printing Machine & Parts | Neptune 3/3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga Centauri Carbon/Centauri |
PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle (Kit)/PTFE Tube/Tools | Consumable parts with no warranty. | No Warranty |
Extruder/Extruder Kit/Printhead Kit | Consumable parts with limited warranty. | 6 Months | ||
Mars/Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K Jupiter/Jupiter SE |
Release Film, Tools | Consumable parts with no warranty. | No Warranty | |
LCD Screen | Consumable parts with limited warranty. Resin leakage, scratch-resistant film damage, human-caused damage, and collision damage are not covered by the warranty. | 3 Months | ||
Resin Tank/Build Plate | Consumable parts with limited warranty. | 6 Months | ||
Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle |
Washing Bucket, Curing Turntable, Acrylic Cover | Consumable parts with no warranty. | No Warranty | |
Phecda Laser Engraver & Cutter - 10 W/20 W |
Consumables and Other Attached |
Window Mirror, Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools | Consumable parts with no warranty. | No Warranty |
Other Parts① | Synchronous Belt, Motor Cable, Laser Cable | Consumable parts with limited warranty. | 3 Months | |
Other Parts② | Fans | Consumable parts with limited warranty. | 6 Months |
1. Consumable Parts
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.
While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.
2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.
3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received.
4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.
5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.
Return & Refund Policy
Non-Quality-Related Issues | |||||
Product Status | Items | Responsibility for Both Original Shipping Charges and Return Shipping Charges | Restocking Fee | Deduction Fee | |
Refund | |||||
Within 14 Days | Unopened | √ | Customer | 5% based on the order amount | If key parts are found missing on the returned machine, the corresponding fees will be deducted. |
Open-box and unused | √ | Customer | 15% based on the order amount | ||
Used | × | × | × | ||
Within Warranty | All Status | × | × | × | × |
Quality-Related Issues | |||||
Items | Responsibility for Fees | ||||
Refund | Replace | Repair | Return Shipping Charges | Repair Fees | |
Within 14 Days | √ | √ | √ | Elegoo | Elegoo |
Within Warranty | × | × | √ | × | Elegoo |
Out of Warranty | × | × | √ | × | Customer |
Important Notes:
1. These clauses do not apply to pre-owned or refurbished items.
2. All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing.
3. The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting.
4. Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays.
5. The returned product will be thoroughly inspected by ELEGOO upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at ELEGOO's sole discretion.
6. Refunds or replacement products will be processed after we receive the returned item.
FAQs
How long does delivery take after shipping?
1. In-stock Product: 3-7 business days for delivery
2. Pre-owned Product: 4-8 business days for delivery
3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 business days for delivery.
What countries do you ship to?
Click to view available countries
Do you offer free shipping service?
Click to view Shipping Fees
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.